Last updated: October 1, 2026

We want you to love your Nisa hair. Because hair extensions and clip-in bangs are personal hair products, we follow strict hygiene rules for returns.

Returns within 7 days

You can request a return within 7 days of delivery if all of the following apply:

• The item is unopened and unused, with the original seal, packaging and tags intact.
• The hair has not been worn, washed, cut, coloured, heat-styled or removed from its packaging.
• You have your order number or proof of purchase.

Items we cannot accept back

• Opened, tried-on or used hair extensions, clip-in bangs, halos or ponytails (for hygiene reasons).
• Hair that has been cut, dyed, bleached, curled, straightened or otherwise altered.
• Items returned more than 7 days after delivery.
• Free gifts and items bought on final sale or clearance.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos or a short video of the item and packaging. We will arrange a free replacement or a full refund, including delivery charges.

Wrong shade?

To avoid shade issues, please use our free shade-matching service on WhatsApp before ordering. If you ordered the wrong shade and the item is still unopened, you may exchange it within 7 days under the conditions above.

How to request a return

• Message us on WhatsApp (+971 50 390 7248) or email info@nisa.ae with your order number and the reason for return.
• We will confirm whether the item is eligible and share the return instructions.
• Return delivery costs are paid by the customer unless the item was damaged, defective or wrong.

Refunds

Once we receive and inspect the returned item, we will let you know the result. Approved refunds are processed within 5 to 10 working days to the original payment method. For cash-on-delivery orders, refunds are made by bank transfer or store credit. Original delivery fees are non-refundable unless the item was damaged, defective or wrong.