Last updated: October 1, 2026
Nisa respects your privacy. This policy explains what personal data we collect when you use nisa.ae, how we use it and what your rights are. We process personal data in line with applicable UAE law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
What we collect
- Order details: name, phone number, email, delivery address and order history.
- Account details: if you create an account, your login email and saved addresses.
- Messages: information you share with us on WhatsApp, email or the contact form, including hair photos you send for shade matching.
- Technical data: IP address, browser and device type, and pages visited, collected through cookies and similar tools.
How we use your data
- To process, deliver and support your orders.
- To reply to your questions and provide shade matching.
- To send order updates by email, SMS or WhatsApp.
- To send offers and news, only if you agree. You can unsubscribe at any time.
- To improve our website, prevent fraud and meet legal requirements.
Who we share it with
We share only what is needed with trusted partners: delivery and courier companies, payment providers, website hosting and email or marketing tools. We do not sell your personal data.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our website. You can block or delete cookies in your browser settings, but some features may not work properly.
How long we keep data
We keep order records for as long as required for accounting and legal purposes. Other data is kept only as long as needed for the purpose it was collected for. Shade-matching photos are deleted once they are no longer needed.
Your rights
You can ask us to access, correct or delete your personal data, or to stop marketing messages. Contact us at info@nisa.ae.
Security
We use reasonable technical and organisational measures to protect your data, including secure (HTTPS) connections. No method of transmission over the internet is 100% secure.
Contact
For any privacy question, contact info@nisa.ae, WhatsApp +971 50 390 7248, [ADD BUSINESS ADDRESS, EMIRATE].